Built for Your Kind of Hotel. Exactly.
Covotel flexes to fit your property type and team roles without extra apps.
Modern Hotel Management Powered by WhatsApp.
Revolutionize Your Hotel Operations
with WhatsApp
Covotel helps modern hotels manage rooms, service requests, food orders
and guest feedback all through Whatsapp.
and guest feedback all through Whatsapp.
Seamless Hotel Management-From Desk to WhatsApp
Covotel is the only hotel management software in India built natively on WhatsApp API.
From web dashboards to mobile chat, every stakeholder can track, update, and communicate-without being tied to a desk
Multiple Ways to Access
Web:
View detailed reports, track orders, monitor performance, and manage hotel operations from any desktop or browser.
WhatsApp:
Access the same tools directly on your phone-no extra app needed.
App:
Staff and managers can use our mobile application for advanced controls and management features on the go.
Stakeholder-Friendly
Guests:
Request services, order food, and share feedback instantly via WhatsApp.
Staff:
Receive tasks, update status, and respond to guests in real-time.
Managers:
Access reports, resolve escalations, and make quick decisions-even when away from the desk.
How It Works!
Empower customers with self service tools like financial calculators.
Guest Sends Request
Via WhatsApp with zero setup.
Auto-Routed to Staff
Smart routing ensures quick action.
Staff Respond
Staff reply via WhatsApp or our app.
Covotel Tracks
All requests tracked and escalated automatically.
Why Us
Designed for boutique and budget hotels, our solution eliminates
the need for complex software and long staff training.
Onboard Your Hotel
100% WhatsApp-enabled.
Built-in analytics.
Real-time service tracking.
Automated escalations.
Our Features
All-in-One Hotel Operations
Room Management
Easily manage room assignments, check-in/check-out, and housekeeping status all in one place.
Food Requests
Let guests order room service or reserve a table via WhatsApp in just a few taps.
Service Request Tracking
Ensure all guest service requests from towel replacements to TV issues are assigned, tracked, and resolved on time.
Guest Feedback
Collect guest feedback instantly after service or at checkout. Resolve complaints before they reach public reviews.
Promotions Management
Create and push limited time offers or add on services directly via WhatsApp.
Analytics and Reporting
From service completion time to most requested items, view all your hotel KPIs in one place.
SLA Management
Define SLAs for different service types (e.g.,food in 20 min), and let the system monitor progress.
Multi-level Escalations
Automate escalations to team leads or GMs if staff don’t respond in time.
Staff Access & Communication
Staff can manage tasks via dedicated app or through WhatsApp for faster, on the go responses
Seamlessly Integrates With Your Existing Tools
Covotel doesn’t replace your current PMS, CRM, or booking engines it enhances them.
We integrate with leading hospitality systems to automate workflows, sync data, and reduce manual coordination.
