One Platform. Built for All Kinds of Hotels & All Kinds of Teams.

Whether you're a property owner, general manager, or department lead Covotel adapts to your workflows and enhances your guest experience through WhatsApp-native operations.

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Hotels

Chain Hotels

Control every property from one dashboard. Set KPIs, launch promotions, monitor performance, and maintain brand consistency across your portfolio.

Independent Hotels

Meet SLAs, even at full occupancy. Track and auto-assign requests, analyze peak-time loads, and improve cross-department efficiency.

Homestays & Serviced Apartments

Offer hotel-like service—even when you’re remote. Use WhatsApp for everything from check-in to cleaning requests to feedback, with full owner control.

Role-Based Team Solutions

Front Office Teams

Stay in sync across shifts. Every guest request is logged, tracked, and escalated automatically—no more handovers lost in the chaos.

Track service status
Reduce phone-based follow-ups
Get shift-wise resolution analytics

Housekeeping

Faster room readiness, less guesswork. Tasks are assigned automatically, delayed ones escalate, and supervisors see real-time status.

WhatsApp alerts for cleaning/requests
Easy task closeout by junior staff
Visibility for managers on SLA

F&B Managers

Turn guest hunger into hotel revenue. Guests can order food or drinks via WhatsApp, and your kitchen receives a direct ticket—automatically.

No app to install for ordering
Track order-to-delivery time
Push offers via WhatsApp broadcast

Customer Experience Heads

Never be surprised by a bad review again. Covotel collects feedback in real-time and escalates complaints before they hit public platforms.

Track NPS and complaint rates
Resolve issues via auto-flows
Monitor service quality per team