Hotel

All-in-One Hotel Operations Over
WhatsApp

Manage rooms, track services, collect feedback, and boost revenue seamlessly all in one place.


Covotel Brings A New Era In Hotel Operations.

Seamless Guest Engagement

No downloads needed! Guests book, request services, and communicate directly through WhatsApp, making every interaction easy and familiar.

Effortless Service Requests

Guests can request services, ask questions, and receive support instantly through
WhatsApp. No learning curves or new apps-just straightforward interactions on a
platform they know.

Instant Service, Real-Time Updates

Guests receive immediate responses and updates on requests, all within their WhatsApp
chat. Quick, easy, and convenient.

Covotel is packed with features to streamline your operations.


Enhance guest experiences, and drive revenue growth.


Room Management

  • Live Room Status View
  • WhatsApp-based Check-in/Checkout
  • Housekeeping Coordination
  • Room Swaps and Upgrades

    • Food Requests

    • Interactive Menu via WhatsApp
    • Instant Kitchen Routing
    • Scheduled or Live Orders
    • Table Reservation Flow

    Service Tracking

    • WhatsApp-Based Service Requests
    • Auto-Assignment to Staff
    • Live SLA Monitoring
    • Smart Escalations

    Guest Feedback

    • Smart Feedback Triggers
    • Structured Feedback Collection
    • Complaint Alert System
    • Centralized Feedback Inbox

    Promotions Management

    • WhatsApp Broadcast Engine
    • Offer Templates and Upsell Flow
    • Real-time Redemption Tracking
    • Intelligent Targeting

    Analytics and Reporting

    • Real-time Dashboards
    • Guest Behavior Insights
    • Downloadable Reports
    • Department-Level Metrics

    SLA Management

    • Set SLAs by Request Type
    • Live SLA Countdown
    • SLA Violation Alerts
    • SLA Performance Reporting

    Multi-Level Escalations

    • Custom Escalation Rules
    • WhatsApp + App Alerts
    • Escalation Timers
    • Escalation Logs & Analytics

    Staff Access

    • Dual-Access: App + WhatsApp
    • Role-Based Access Control
    • One Unified Task Inbox
    • Real-time Notifications

    Ready to give your staff the tools they’ll actually use-and love?

    Covotel adapts to your team, not the other way around.