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All-in-One Hotel Operations Over WhatsApp

Manage rooms, track services, collect feedback, and boost revenue seamlessly all in one place.

Hotel WhatsApp Operations

Covotel Brings A New Era In Hotel Operations.

Hotel operations
  • Seamless Guest Engagement: No downloads needed! Guests book, request services, and communicate directly through WhatsApp.
  • Effortless Service Requests: Guests can request services, ask questions, and receive support instantly on a familiar platform.
  • Instant Service, Real-Time Updates: Quick responses and updates keep guests informed at all times.

Covotel is packed with features to streamline your operations, enhance guest experiences, and drive revenue growth.

Room Management

  • Live Room Status View
  • WhatsApp-based Check-in/Checkout
  • Housekeeping Coordination
  • Room Swaps & Upgrades

Food Requests

  • Interactive Menu via WhatsApp
  • Instant Kitchen Routing
  • Scheduled or Live Orders
  • Table Reservation Flow

Service Tracking

  • WhatsApp-Based Service Requests
  • Auto-Assignment to Staff
  • Live SLA Monitoring
  • Smart Escalations

Guest Feedback

  • Smart Feedback Triggers
  • Structured Feedback Collection
  • Complaint Alert System
  • Centralized Feedback Inbox

Promotions Management

  • WhatsApp Broadcast Engine
  • Offer Templates & Upsell Flow
  • Real-time Redemption Tracking
  • Intelligent Targeting

Analytics and Reporting

  • Real-time Dashboards
  • Guest Behavior Insights
  • Downloadable Reports
  • Department-Level Metrics

SLA Management

  • Set SLAs by Request Type
  • Live SLA Countdown
  • SLA Violation Alerts
  • SLA Performance Reporting

Multi-Level Escalations

  • Custom Escalation Rules
  • WhatsApp + App Alerts
  • Escalation Timers
  • Escalation Logs & Analytics

Staff Access

  • Dual-Access: App + WhatsApp
  • Role-Based Access Control
  • One Unified Task Inbox
  • Real-time Notifications

Covotel Works Across Teams, Roles, and Properties

Let us show you how Covotel fits your setup—from a homestay in Coorg to a multi-property group in Mumbai.