Mall Management Powered by WhatsApp

Revolutionize Your Mall
Experience with WhatsApp

Manage shops, connect with customers, and grow your business seamlessly — all from one powerful dashboard.

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500+ Malls Onboarded
2M+ Visitors Reached
40+ Cities in India
WhatsApp Business
Mall management made simple
Platform Overview

Formalls Brings A New Era In Mall Management.

One unified platform to manage every aspect of your mall — powered by the world's most-used messaging app.

Smart Visitor Management

Track visitor entries, exits, and footfall in real time. Integrates with parking systems for smooth vehicle tracking. Get insights to improve safety, crowd control, and operational planning.

Simplified Shop Owner Communication

Connect mall owners and shopkeepers instantly via WhatsApp for promotions, announcements, and updates. Automated broadcasts for seasonal offers. Maintenance requests handled directly.

Real-Time Service & Analytics

Dashboard analytics track sales performance and customer satisfaction. AI-driven insights optimize tenant mix, event planning, and marketing strategies — all in one place.

What We Offer

Key Features

Everything you need to run a smarter mall — built right in.

Feature 01

Mall Dashboard

Track visitors, manage shops and monitor promotions in one unified, real-time dashboard.

Feature 02

WhatsApp Orders

Enable visitors to chat, browse, and order directly via WhatsApp — zero app downloads needed.

Feature 03

Shop Management

Update shop details, run promotions, and track sales performance easily from the dashboard.

The Flow

How It Works

Four simple steps from scan to sale — no friction, no downloads, just WhatsApp.

Step 01

Scan QR at Mall

Customers scan the mall's QR code and are redirected to WhatsApp instantly.

Step 02

Browse & Order via WhatsApp

View shops, explore products, and place orders through a familiar WhatsApp chat.

Step 03

Shop Prepares Order

Shops receive the order and deliver to the doorstep or prepare it for pickup.

Step 04

Mall Owner Monitors

Track orders, shop performance, promotions, and movie listings from one dashboard.

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Support

Here to Help

We don't just hand you a platform — we stay with you every step of the way.

24/7 Support

Get assistance anytime via email, phone, or chat. We're always on standby for you.

Onboarding & Training

We help you get up and running quickly with personalized, hands-on training sessions.

Dedicated Account Manager

Get a dedicated manager assigned to your account to ensure long-term success.

WhatsApp for Malls

Ready to Transform Your Mall?

Drive footfall, increase shop sales, and simplify mall experience — all on WhatsApp.

  • No setup fees
  • Free 14-day trial
  • Live in 24 hours
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FAQs

Frequently Asked Questions

Quick answers to the things people ask us most.

Formalls helps you manage shops, promotions, and customer interactions — all from one secure dashboard powered by WhatsApp.

Yes, Formalls provides seamless WhatsApp Business API integration for customer support, orders, and broadcast campaigns.

Yes, we offer a 14-day free trial so you can explore the full power of the Formalls platform risk-free.
Insights

Learn How Formalls is Transforming Retail.

Deep-dives into mall tech, WhatsApp commerce, and digital footfall strategies.

Revenue

How Formalls Mall Converts Footfall into Revenue.

Explore how smart visitor tracking and WhatsApp-powered commerce turns every mall visit into a measurable revenue opportunity.

Read article
Strategy

Why WhatsApp is the Future of Mall Management.

Discover why leading malls are switching to WhatsApp as their primary communication and commerce channel for shopkeepers and visitors.

Read article
Marketing

Boosting Footfall with Digital Campaigns.

Learn how targeted digital campaigns integrated with your mall's WhatsApp system can dramatically increase in-store footfall.

Read article