Support

Frequently Asked Questions

Got questions? We've got clear answers to help you get started with Formalls.

General
What is Formalls and how does it work?
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Formalls is a B2B platform designed for mall owners and retail chains to manage tenants, promotions, and customers in one place. It integrates WhatsApp ordering, analytics, and tenant management for seamless operations.

Is Formalls suitable for small malls?
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Absolutely! Whether you own a single small mall or a chain of malls, Formalls is built to scale according to your business requirements and customer base.

Is there a free trial available?
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We offer a limited-time free trial so you can explore the core features and understand how Formalls can benefit your mall before making a decision. No credit card required to start.

WhatsApp & Ordering
Can customers place orders via WhatsApp?
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Yes, customers can easily place orders through WhatsApp by scanning a QR code. Shops receive and manage these orders in real-time through the admin dashboard.

Does Formalls integrate with other software?
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Yes, Formalls can integrate with popular CRMs, POS systems, and analytics tools to create a seamless ecosystem for mall management.

Onboarding & Support
How do I get started with Formalls?
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You can contact our team to schedule a demo and explore how Formalls can streamline your operations. Our onboarding specialists will guide you step by step through the setup process.

Is training provided for using Formalls?
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Yes, we provide complete training sessions for mall owners and staff to ensure they understand every feature and can use the platform efficiently from day one.

What kind of support does Formalls offer?
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Our dedicated support team is available via email, chat, and phone to help with any issues. We also offer 24/7 technical support for critical operations.

Still have questions?

Let's walk you through everything

Book a free demo and see Formalls in action.