Let shoppers find any store, facility, or offer in seconds using WhatsApp-powered indoor navigation — no app downloads, no confusion.
Turn left → Go straight → Arrive!
Visitors get directions inside the mall in seconds — no app, no friction, just WhatsApp.
Scan the Formalls QR code placed at mall entrances or info boards.
A WhatsApp chat opens instantly — no app to download, no login required.
Type any store name or category — get step-by-step directions instantly.
Follow the route and also receive relevant offers from nearby stores.
Built for large malls, retail parks, and multi-floor shopping centres.
Dynamic, multi-floor maps that update in real time. Visitors always know exactly where they are and how to reach their destination.
Step-by-step text directions sent via WhatsApp. Clear, simple, and works on any phone without GPS.
Search by store name, brand, category, or even what you want to buy. AI suggests the best nearby options.
While navigating, visitors receive personalised offers from stores along their path — boosting store footfall naturally.
Elevator-priority and wheelchair-accessible routes available — making your mall inclusive for every visitor.
Track which stores are searched most, identify dead zones, and understand visitor movement patterns across floors.
Formalls Navigation creates value for every stakeholder in the mall ecosystem
Fewer "where is the washroom?" queries to staff. Visitors self-serve via WhatsApp — 24/7, in any language.
Get featured in navigation results when shoppers search nearby categories — appear at the right moment, drive the walk-in.
No wandering, no confusion. Find any store, washroom, exit, or food court instantly via a WhatsApp message.
Formalls Navigation works out of the box with your existing mall systems — no heavy IT lift required.
Native integration with WhatsApp Business API for real-time visitor messaging and navigation.
Live footfall, dwell time, and engagement metrics across all mall zones in one view.
Auto-syncs with your store database — categories, floors, and contact details always up to date.
Update mall maps in real time via a simple admin panel — no developer needed, ever.
Push personalized promotions and event alerts directly to visitor WhatsApp in seconds.
Print and digital QR codes that instantly connect visitors to WhatsApp navigation.
Setup in days. No app downloads. Works on every smartphone via WhatsApp.
No credit card required · Cancel anytime